Bit of a rant about how useless optus is, got a new plan with a samsung phone and watch bundle through optus, thought I d get the pink watch for a my missus even though she has an iPhone optus told me it would connect to her phone, it doesn't. Took it back the next day to get the black version was told I can't do that cause it's been opened and to put a claim into customer care. Done that. Fast forward 3 and a half weeks later and numerous phone calls, case managers and emails and I still don't have the black watch. Was told that I have to purchase outright and they will refund me. So I go back to the original store and they say no you can't do that we'll do it a different way. Have the case manager ring me and say have you done it yet and I say no cause it's getting done a different way and he asks why I've done that. Why would I know ?!? So stressful for such a minor thing.