Anyone tried to use their virgin - webjet flight credit ? I know of 3 other people who have experienced similar to the below.
We (our family) have almost $2k in flight credit - carry over from a cancelled family holiday last year.
On 10 March this year - I booked 2 flights, for my young daughter and I to fly from Hobart to Melbourne return using webjet - as demanded by virgin.(if you used webjet to book initially, you must use your agent to continue).
I also booked myself from Hobart to Canberra the week after - return.
On the virgin website - as per seat allocation- the flights were only 50% sold.
I then tried to use flight credit to pay for the flights to then be told via email that the flights would need to be scrutinised before confirming.
A week went by, I contacted webjet asking what is occurring with flights - as I need to book accomodation, only to be told - they look ok, go ahead and book accomodation, which I did. (Have this detail in a snapshot of chat with webjet).
Today I receive 2 emails advising all four flights are cancelled because virgin only allocate 2-4 seats per flight that can be used for flight credits, and those 2-4 seats have already been allocated - but, I can pay cash for seats on the same flight...
Ummm - I have flight credit to $2,000, there are heaps of seats available on the flights, but I’ve got to pay $$$ because my flight credit is no good...
If virgin got bailed out on the provision that they honour previously paid for flights then this is taking the piss...
|
|
