I currently bank with Suncorp but their digital platform has become a load of Suncrap. Dumping BPay view from the mobile app, the security application (for 2FA codes) deregistering my mobile device leaving me unable to logon to my account, and clearly not testing their platform because mixed case passwords cause authentication problems has finally pushed me towards kicking them to the kerb.
They were good once but they seem to have some serious issues around their tech implementation, likely exacerbated by their senior tech leaders not hanging around and taking up roles elsewhere. On the surface they say they're customer focused but I really find it hard to believe given the hot garbage getting churned out in the digital space and their product offerings are pretty pathetic compared to when I first joined.
Other than a decent tech platform, I don't have any other major requirements except accounts for my kids (1 and 3). Online only eg ING isn't a problem, likewise if they've no physical presence in my state (WA). I'd rather not look at the big four (once burned...) which I know doesn't leave a whole lot but there has to be something better so recommend away.
Cheers in advance.
