So found this one out the hard way.

Basically Virgin have a programme called the "Nervous Flyer program" where they train their staff to give reassurance to passengers who are Nervous because of the very specific reason of their flights have been delayed/disrupted/cancelled - but nothing else. This is what their customer service told me.

So what that means that staff are not trained to provide reassurance/assurance for any other kind of anxiety, i.e. General Fear of Flying.

Even if you phone in the concerns in advance, and tell them at the gate that you require assistance, it is just going to depend on who you get on the day and their own abilities on whether you get any help.

I helped book a flight for a friend, and I had phoned in the assistance in advance for being Anxious about flying, and having a Hidden Disability (not anxiety related) which is of the level which requires being escorted to the plane, and even told at the staff at the check-in 'I need assistance for someone who is nervous about flying and has a hidden disability'.

Those requests were ignored. They said to just ask the cabin crew on the plane, no reassurance or escort provided pre-flight, which was far too late to be helpful.

I find it amazing that in 2022, not all airlines are equipped to deal with this. I thought that it would be common.

I have never had a problem with Jetstar or Tiger with this

I hope that they are at least helpful to those with Obvious disabilities ie: Wheelchair users.

I hope this has been helpful to anyone else looking to fly Virgin.