Be warned about using appliances online - they may be slightly cheaper but are an absolute pain to deal with if anything goes wrong.

We bought a vacuum cleaner at the start of the year and it stopped working a couple of months ago (it would just randomly switch off every 30 seconds for no apparent reason) and they have been completely unhelpful at every step of the way. Because this is a major fault (it's not working) our understanding is that we are entitled to a replacement or a refund. My partner is the one who has been speaking to them and they have tried to tell her that it's not their policy to do refund (as if their policy trumps consumer laws) and have been trying to get us to deal directly with the manufacturer (despite the fact we have a contract with appliances online and not the manufacturer).

Eventually (after several weeks of ringing appliances online to try and get an update) they made us send the vacuum cleaner to the manufacturer which we did - that was a couple of weeks ago and appliances online don't seem to want to deal with us at all because they think the manufacturer is going to try and fix the vacuum cleaner and return it to us.

We have bought thousands of dollars of stuff from appliances online but will certainly be shopping elsewhere and I would encourage others to do the same - or at least be warned that if you buy something from appliances online then expect to get zero support from them if anything goes wrong