I posted here many months ago about my Harvey Norman/Samsung consumer rights fiasco. Long story short i purchased a Samsung q80t from Harvey Norman 9 months ago. It arrived with a faulty motherboard amd after being sidelined and ignored by Harvey Norman and Samsing for 4-5 months my set was finally repaired. The issues I was having were resolved. Happily ever after? Nope

Cut to 2 months after the repair one corner of the screen begins to go dark randomly, there are lines cutting through white backgrounds. Something is very wrong. I contact Samsung directly this time and the service, initially, is much quicker. The repairman came within the week and immediately noticed the issues with the set and offered to repair. I politely decline and ask for a replacement as the set failed in the first week and then again 2 months after repair. He says that's fair enough however the situation will have to be resolved with Samsung's team.

About 2 weeks later I recieve a call from Samsung. They have a 'three repair' policy and wont exchange the unit. Feeling defeated, but skeptical I called fair trade. They informed me that samsung was misrepresenting internal policy as Australian consumer law and that i should write directly to the Samsung Ceo office threatening to report them to fair trade. I did exactly this, now asking for a refund as i didnt want to deal with Samsungs shit anymore. Within 3 days Samsung gave to go ahead for a full refund. Happily ever after then right? Dead wrong.

I was informed two weeks ago via text message that q courier would be in contact in 3-5 buisness days. Low and behold these 5 buisness days came and went. I immediately emailed the ceo office again letting them know the date had come and gone yet again. A week later (26/02/2021) i received a call from Samsung. Not to arrange a pick up mind you, but to survey me on how their independent repair contractor was.

I have now threatened again to involve fair trade if they do not pick up the faulty set by the end of this week and if I do not recieve my refund by the end of this month. Knowing how terrible their customet service is, i doubt it will be the last issue i have with this shit hole corporation.

Anyway thankyou for reading this retelling if you made it this far. I wanted to ask, aside from documenting the current condition of the set on the day of pick up before the courier arrives is there anything else I should look out for.

Am I the only one to have experienced this from Samsung? 9 months of an up hill battle to havey consumer rights honoured. Im tired, and disenfranchised. As a final note avoid Samsung tvs like the fucking plague if you are looking for a high end set.