Hey
r/australia, I'm several thousand dollars short in un-actioned refunds/ travel credit from STA Travel, and now that they've gone into voluntary administration I'm severely stuck on what to do.
I've begun contacting tour operators myself by email and am awaiting their response. I've also contacted Emirates, who had apparently processed a very large refund from a cancelled flight, which was being held with STA, and their response was that I should contact the liquidators -- whose advice is that I contact the airlines and tour operators directly for refunds (a giant circle of fun). I am also planning on writing a Proof of Debt form to the liquidators and trying to claim with my travel insurance (in case there's a small chance of that succeeding), in the event my efforts with the various companies don't work out.
Wondering if anywhere here has any experience dealing with matters like this and can recommend other courses of action. I do have a mental health condition and am wondering if that does open me up to other options if that helps.
Cheers.
