Our household has been dealing with incredibly slow and unstable internet for the past 2-3 months mostly during peak hours and it’s unbearable. Over those months, my mum has been on the phone with Telstra many times about this issue.
They’ve sent us a new modem, sent out a technician that has confirmed there’s an issue with the signal, etc.
That technician said it was a level 2 issue or whatever and that they’d resolve the issue within the next week or so.
After that week, my mum called again and asked if they’d actually done anything because even after they said it was fixed, I noticed no improvements. They said to my mum that we either put up with it or just switch to another provider. Just to clarify, my mum has been with Telstra for 20 years and this is how they treat her.
This past week, the unstable internet has been an issue all throughout the day. I get why peak hours can be bad, but last year our internet wasn’t as terrible during peak hours. Telstra claim a lot of new people have joined them in our suburb and that’s why. But our ping fluctuates between 13ms and 1000ms and even higher.
Can anything be done or will we have to just wait it out until NBN comes here? Which Telstra don’t even know when NBN will be available in my area.
Edit: we’ve also been taking screenshots of speed tests as proof. And every day I watch my ping on Discord and it’s rarely ever stable.
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