One of their selling points is "Priority Customer Service". But try to find how to actually contact their "Customer Service". There is no email address, no phone, no instant chat. The only options are through a particular order or through another form deep inside the website. If there is a problem with their website you are screwed. Interestingly enough there is also no mailing address, although this is required to be listed by law. In any case you will hardly feel like a priority customer. I feel more privileged wit Amazon support, although I don't have Amazon Prime.