Hi all,
We use Ezidebit as a payment provider. They take payments on our behalf, take a fee and pass the remainder to us. We've been with them about 10 years. They're so so to deal with but we stick with them out of apathy.
Recently they emailed and said they have a new "merchant trust initiative" and that we'd be auto opted in by X date if we don't opt out at something like $150 a year and then $X a month after 12 months.
"Screw that" I thought to myself, I didn't give them permission.
- So I replied and asked them not to go ahead.
- They replied and suggested I click a link and opt out.
- I tried this, it failed, on all browsers on all our machines (we are software developers)
- I let them know and again, (2nd time) requested to not be opted in. They replied and ask I try again.
- I tried again, replied and told them the same story and again, told them not to be opted in (3rd time).
Low and behold, you guessed it.... They opted me in and are debiting us the approx $150 etc etc.
What are my rights here with this? I've requested they return the money and opt me out but if they won't what is my next best option of recourse?
Thanks a tonne...
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