Australia News on Oct. 29, 2018

Has anyone here had any experience with plan changes that are stuck in limbo? I have ended up being on the road a lot over the past 12/18 months and have increased my monthly data usage due to not habing constant access to wifi. With paying a few larger bills due to excess data usage, I decided that it was going to be in my best interest to upgrade my plan to incorporate more data. I was on a $90 a month plan that had 12gb, which I was on a rolling contract and decided to change to a $130 pm plan that included 30gb of data. $130 may seem excessive, but I was easily using nearly 20gb a month of data, so it was still saving me money. This was the 20th of May. In June I recieved a bill that wasn't charged at the $130 plan rate. So after some backward and forwarding I got my excess data credited back onto my account, paid my $90 bill and was assured the plan would take effect the next month. July rolled around and the same thing happened. I talked to numerous representatives, they apologized, explained that the plan was stuck for some reason, that it would be sorted within 5 business days and that I wouldn't have to worry about it anymore. Two weeks later I noticed that my Optus widget on my phone still hadn't updated to represent the 30gb data metering, so I contacted them again. Nothing had been done, the plan was still stuck. I grew frustrated and askes how much it would be to terminate my service with Optus - $45. I began looking at plans available and saw Optus actually offered a BYO handset plan with 30gb data for $36 a month. Almost exactly the same plan that had been offered to me for almost $100 more a month. I asked that my plan be cancelled and to be put onto the $36 dollar plan. I was informed that this would be put into action within 5 business days as they needed time to cancel the current plan. Skip forward to today and many phone calls and chat sessions later - I'm waiting on the Telecomunications Ombudsmen to sort this all out. Not only has the plan only taken effect this month, it's the wrong plan ($130) AND they have back billed me for $130 a month dating back to May.

TLDR Optus customer service is dead